If no data is feeding from your Anviz clock into your Sense system for one or more users, but it is working for other users, please complete the following steps:

On the Anviz Clock:
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1. Press M

2. Log in as an admin

3. Select Users

4. Find the user(s) in question on the list of profiles

5. Select Ok

6. Make a note of the user’s clock ID
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In SenseHR:
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1. Open the People screen

2. Select the user in question

3. Select the Employment Details screen

4. Ensure the T&A ID field matches the user’s ID on the clock. The T&A ID must have a ‘3’ before every digit, please see the examples below:
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a) User ID Number 1 on the clock would be entered as 31 in Time & Attendance ID field in SenseHR

b) User ID Number 10 on the clock would be entered as 3130 in Time & Attendance ID field in SenseHR

c) User ID Number 100 on the clock would be entered as 313030 in Time & Attendance ID field in SenseHR

If the clock ID and the T&A ID match, but data still does not pull through, please contact our support team via the chat bubble in your Sense system.