Occasionally, you may need to update a user's email address in your account. This can happen if a user changes their email address or if you need to correct a typo. Whatever the reason, updating a user's email address is a simple process that can be done in just a few steps.

Step 1: Go to the People List

Step 2: Select the user

Step 3: Click the three dots in the top right

Step 4: Click on the option to 'Unlink' the user. This will remove the user's current email address from their profile:

Note: If the Unlink option is not visible, the user hasn't registered for Sense with their current email, so this step can be skipped.

Step 5: Go to the Personal Details Tab

Step 6: In the Email Address field, enter the new email address for the user:

Step 7: Click 'Next' in the top right to save the changes

Note: If the Next button is greyed out, ensure that all the required fields are completed and the 'National insurance number' field is in the correct format

Step 8: Once you have entered the new email address, click on the three dots in the top right corner of the user's profile again.

Step 9: Select the option to "Send Login Invite"

After sending the login invite, the user will receive an email at the new address to re-register for Sense using the updated email.